Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2000. - xxvi, 646 p. : ill., map ;
Includes bibliographical references and indexes.
007231267X (acidfree paper)
00026733
Service industries--Management.
HD9980.5 / .F549 2000
658
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2000. - xxvi, 646 p. : ill., map ;
Includes bibliographical references and indexes.
007231267X (acidfree paper)
00026733
Service industries--Management.
HD9980.5 / .F549 2000
658