00968nam a2200289 4500 11944823 20141105145156.0 000 000 00035959 0130173924 UOEL DLC DLC pcc HF5415.122 .L68 2001 658.8 21 Lovelock, Christopher H. Services marketing : people, technology, strategy / Christopher H. Lovelock. 4th ed. Upper Saddle River, NJ : Prentice Hall, c2001. xvii, 717 p. : ill. ; 24 cm. Includes bibliographical references and index. Professions - marketing Commerce Service industries - marketing Commerce 7 cbc orignew 1 ocip 20 y-gencatlg lcc SL2 1174 1174 0 0 lcc 0 0 UOE UOE SHO 2014-11-05 1 HF5415.122 .L68 2001 10034529 2026-04-27 09:25:00 2017-09-21 10034529 2014-11-05 SL2 0 0 lcc 0 0 UOE UOE SHO 2014-11-05 1 HF5415.122 .L68 2001 10034531 2026-04-27 09:24:59 2017-10-03 10034531 2014-11-05 SL2