@book{12411,
	author = {Pizam, Abraham.},
	title = {International encyclopedia of hospitality management /},
	publisher = {Elsevier Butterworth Heinemann,},
	year = {c2010.},
	address = {Amsterdam ;},
	edition = {2nd ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0726/2007390327-d.html}
}