TY  - BOOK
AU  - Langer,Michael
TI  - Service quality in tourism: measurement methods and empirical analysis 
SN  - 3631312261
AV  - G155.A1 L287 1997
U1  - 338.4/791 21
PY  - 1997///
CY  - Frankfurt am Main, New York
PB  - Peter Lang
KW  - Tourism
KW  - Customer services
N1  - Includes bibliographical references (p. 171-188) and index
ER  -