01708nam a2200325 4500 17521826 20170928104036.0 000 000 000 2012032194 9780415632539 (hbk : alk. paper) 9780415632546 (pbk : alk. paper) UOEL eng DLC rda DLC pcc TX911.3.P4 .B64 2013 647.94068/3 23 Boella, M. J. (Michael John) Human resource management in the hospitality industry : an introductory guide / Michael J. Boella and Steven Goss-Turner. Ninth edition. London ; Routledge , c2013. xv, 331 pages : illustrations ; 26 cm includes index Background to the industry's workforce -- Human resource management (hrm) -- Job design -- Recruitment -- Selection -- Appointment and induction -- Performance management -- Training -- Management development -- Reward systems -- Job evaluation -- Incentives -- Employee benefits -- Labour turnover and workforce stability -- Employee relations -- Employment law -- Human resource planning and information systems -- Productivity and labour costs -- Organizing human resources -- Managing people -- International -- Hrm and multi-site hospitality operations -- Employer branding -- Business ethics. Hospitality industry Personnel management. Goss-Turner, Steven. 7 cbc orignew 1 ecip 20 y-gencatlg lcc SL2 16268 16268