an introductory guide Boella, M. J. (Michael John) creator Goss-Turner, Steven. text London Routledge c2013 Ninth edition. monographic xv, 331 pages : illustrations ; 26 cm Background to the industry's workforce -- Human resource management (hrm) -- Job design -- Recruitment -- Selection -- Appointment and induction -- Performance management -- Training -- Management development -- Reward systems -- Job evaluation -- Incentives -- Employee benefits -- Labour turnover and workforce stability -- Employee relations -- Employment law -- Human resource planning and information systems -- Productivity and labour costs -- Organizing human resources -- Managing people -- International -- Hrm and multi-site hospitality operations -- Employer branding -- Business ethics. Michael J. Boella and Steven Goss-Turner. includes index Hospitality industry Personnel management TX911.3.P4 .B64 2013 647.94068/3 9780415632539 (hbk : alk. paper) 9780415632546 (pbk : alk. paper) 2012032194 UOEL 000 20170928104036.0 17521826 eng