01711nam a2200325 4500 17521826 20170928104328.0 000 000 000 2012032194 9780415632539 (hbk : alk. paper) 9780415632546 (pbk : alk. paper) UOEL eng DLC rda DLC pcc TX911.3.P4 .B64 2013 647.94068/3 23 Boella, M. J. (Michael John) Human resource management in the hospitality industry : a guide to best practice / Michael J. Boella and Steven Goss-Turner. Ninth edition. London ; Routledge , c2013. xv, 331 pages : illustrations ; 26 cm includes index Background to the industry's workforce -- Human resource management (hrm) -- Job design -- Recruitment -- Selection -- Appointment and induction -- Performance management -- Training -- Management development -- Reward systems -- Job evaluation -- Incentives -- Employee benefits -- Labour turnover and workforce stability -- Employee relations -- Employment law -- Human resource planning and information systems -- Productivity and labour costs -- Organizing human resources -- Managing people -- International -- Hrm and multi-site hospitality operations -- Employer branding -- Business ethics. Hospitality industry Personnel management. Goss-Turner, Steven. 7 cbc orignew 1 ecip 20 y-gencatlg lcc SL2 16269 16269 0 0 lcc 0 0 UOE UOE SHO 2017-09-28 1 TX911.3.P4 .B64 2013 20154101 2026-04-27 09:38:32 2018-09-20 20154101 2017-09-28 SL2 0 0 lcc 0 0 UOE UOE GEN 2017-09-28 1 TX911.3.P4 .B64 2013 20154102 2019-03-02 00:00:00 2019-02-23 20154102 2017-09-28 LL 0 0 lcc 0 0 TC TC GEN 2017-09-28 TX911.3.P4 .B64 2013 20154103 2017-09-28 00:00:00 20154103 2017-09-28 LL 0 0 lcc 0 0 TC TC GEN 2017-09-28 TX911.3.P4 .B64 2013 20154105 2017-09-28 00:00:00 20154105 2017-09-28 LL 0 0 lcc 0 0 TC TC SHO 2017-09-28 0 TX911.3.P4 .B64 2013 20154104 2017-09-28 00:00:00 20154104 2017-09-28 SL2