TY - BOOK AU - Penfold,Sharon TI - Change management for information services T2 - Information services management series AV - HD58.8 .P46 1999eb U1 - 221 23 PY - 1999/// CY - London PB - Bowker KW - Organizational change KW - Management KW - Electronic books N1 - Includes bibliographical references and index UR - http://www.columbia.edu/cgi-bin/cul/resolve?clio10946417 ER -