Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

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Material type: Text

TextPublication details: New York : McGraw-Hill, c2000.Edition: 3rd edDescription: xxvi, 646 p. : ill., mapISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Short Loan for 1 day	UOE Main Library Short Loan Area	HD9980.5 .F549 2000 (Browse shelf(Opens below))	10034520	Available	10034520

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Includes bibliographical references and indexes.

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